Business Intelligence
Comprehensive customer feedback insights and analysis
Executive Summary
High-level overview of key performance indicators across all campaigns
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Campaign KPI Overview
| Campaign |
Responses
|
NPS
|
Companies
|
Critical Risk
|
Satisfaction
|
Product
|
Pricing
|
Service
|
|---|---|---|---|---|---|---|---|---|
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Campaign Comparison
Please select two campaigns above to view comparison results
Campaign Insights
Analyze and compare campaign-specific performance metrics
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0
NPS Score
Overall satisfaction metric
0
Total Responses
All time feedback collected
0
Recent (30 days)
Latest customer feedback
0
Accounts Needing Attention
Urgent relationship risk
0%
Client Development Insights
Business development signal
Accounts Needing Attention
Key Themes
Account Intelligence
Risk vs Opportunity Balance by Company
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NPS Distribution
Sentiment Analysis
Customer Tenure Distribution
NPS-Based Opportunity Analysis
Average Ratings
NPS by Client Company
Strategic account management - NPS scores segregated by company evaluating Archelo Group| Company Name | Respondents | Avg Individual NPS | Company NPS | Distribution | Risk Level | Latest Response | Latest account risk level |
|---|---|---|---|---|---|---|---|
| Nestle | 2 | 6.5 | -50 | 0P / 1Pa / 1D | Critical | 2025-09-11 | Medium |
| Noemail | 2 | 6.5 | -50 | 0P / 1Pa / 1D | Critical | 2025-10-03 | Medium |
| Paramount | 1 | 4.0 | -100 | 0P / 0Pa / 1D | Critical | 2025-09-11 | High |
| Pfizer | 3 | 7.0 | 0 | 1P / 1Pa / 1D | Medium | 2025-09-11 | Minimal |
| Ocp | 1 | 8.0 | 0 | 0P / 1Pa / 0D | Medium | 2025-09-11 | Medium |
| 3M | 1 | 8.0 | 0 | 0P / 1Pa / 0D | Medium | 2025-09-10 | Low |
| Stanislas | 1 | 9.0 | +100 | 1P / 0Pa / 0D | Low | 2025-10-11 | Low |
| Popol | 1 | 10.0 | +100 | 1P / 0Pa / 0D | Low | 2025-09-12 | Minimal |
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Company NPS = (% Promoters - % Detractors) within each company |
Risk Levels:
Low (>20)
Medium (-20 to 20)
High (≤-20)
Critical (≤-50)
NPS by Customer Tenure
Customer lifecycle insights - NPS scores segregated by length of business relationship| Tenure Group | Respondents | Avg Individual NPS | Tenure NPS | Distribution | Risk Level | Latest Response | Latest account risk level |
|---|
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Tenure NPS = (% Promoters - % Detractors) within each tenure group |
Risk Levels:
Low (>20)
Medium (-20 to 20)
High (≤-20)
Critical (≤-50)
Insufficient Data (<2 responses)
Recent Survey Responses
| Company | Tenure with FC inc | NPS Score | Category | Sentiment | Relationship Risk | Date | Details |
|---|
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